Returns & Refund Policy
Effective Date: April 3, 2026
At Hype Unique (“we”, “us”, or “our”), customer satisfaction is our top priority. We offer a 14-Day Satisfaction Guarantee under the terms outlined below.
1. Return Eligibility
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, and accessories must be included.
- A valid proof of purchase is required.
- We reserve the right to reject returns that do not meet these conditions.
2. Accepted Return Cases
Returns are accepted only under the following circumstances:
- You received a damaged item.
- The product is defective or not functioning properly.
- You received the wrong item.
Due to the detailed product descriptions, images, and quality checks prior to shipment, returns for other reasons are generally not accepted. However, in rare and exceptional situations, requests may be reviewed at our discretion.
3. Non-Returnable Situations
We do not accept returns in the following cases:
- The item is used, worn, or altered.
- Minor differences that do not affect functionality.
- Personal preference or change of mind.
4. Refund Process
Once your returned item is received and inspected:
- We will notify you of the approval status.
- If approved, the refund will be issued to your original payment method.
Processing Time:
- Refund approval: within 2–3 business days after inspection.
- Bank processing time: 3–7 business days.
5. Return Shipping Costs
Customers are responsible for return shipping costs.
For approved exchanges, we will cover the cost of sending the replacement item.
Shipping fees are non-refundable unless the return is due to our error.
6. How to Request a Return
To initiate a return or refund:
- Contact our support team via email.
- Provide your order number and issue details.
- Attach photos or videos if applicable.
Our team will respond within 24–48 business hours with instructions.
7. Important Payment Notice
If you experience any issues with your order:
- Please contact us first before opening any dispute.
- Most issues can be resolved quickly through our support team.
For payments processed via third-party providers: - Buyer protection policies may vary.
- We recommend working directly with us for the fastest resolution.
8. Our Commitment
We are committed to providing high-quality products and dependable service. Your trust matters to us, and we strive to resolve every issue fairly and efficiently.
9. Contact Us
For any return or refund inquiries:
- Website